The service franchise Pool Scouts recently launched another territory in the Dallas metro.
One of the company’s first franchisees, Mike Blake, recently began operating a territory in the northern Dallas suburb of Plano. This comes in addition to the Frisco, Texas territory he and his wife, Michelle, launched last year.
Blake was Pool Scouts’ first conversion franchisee, meaning he turned his previous service firm, Sapphire Pools, into a franchise. The Blakes were recently honored for receiving the Pool Scouts’ highest scores in its mystery shopper program, and for garnering the highest Net Promoter Score, which gauges the quality of customer experience.
The Blakes are expected to open a third territory next year, said Timothy Holadia, director of franchise development for Virginia Beach, Va.-based Pool Scouts.
Though the franchise has a presence in nine states, Texas plays an important role. When choosing territories, the franchisor seeks areas with at least 6,000 prospective customers, Holadia said. The Lone Star State has enjoyed some of the fastest growth for several years, so the area can accommodate many territories. And the dense neighborhoods make for efficient routes. “There’s less windshield time, because customers are connected more closely,” Holadia said.
In 2019, Pool Scouts expects to double its secured territories from 40 to 80, with approximately 20 beginning operation in 2019, and the rest opening at a later date.
